Frequently Asked Questions
Orders & Shipping
How long does it take to process and ship my order?
Most orders are processed within 1-3 business days. Shipping times vary depending on your location and the shipping method selected at checkout.
Do you offer international shipping?
Yes, we ship worldwide! Delivery times depend on the destination and customs processing.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor your package’s progress.
What if my order is lost or delayed?
While rare, delays can happen due to carrier issues or customs. If your order hasn’t arrived within the estimated timeframe, please reach out to us for assistance.
Returns & Exchanges
What’s your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging. Refunds will be processed once we receive the returned items.
How do I initiate a return or exchange?
Visit our Returns Center at thepatterncollections.com to start the process.
Who covers return shipping costs?
Customers are responsible for return shipping unless the return is due to an error on our part.
Products & Materials
What materials are used in your products?
We prioritize high-quality, sustainable materials. Specific details are listed in each product description.
Are your products eco-friendly?
Yes, we strive to minimize our environmental impact by using responsibly sourced materials and sustainable practices.
How do I care for my items?
Care instructions are provided with each product. Follow these guidelines to maintain quality and longevity.
Payments & Discounts
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media for updates on sales and exclusive offers.
Can I use multiple discount codes?
Only one discount code can be applied per order.
Wholesale & Bulk Orders
Do you offer wholesale pricing?
Yes! For wholesale inquiries, please visit thepatterncollections.com.
What’s the minimum order quantity for wholesale?
Minimum quantities vary by product. Details are available on our wholesale page.
General Questions
Where can I find inspiration for using your products?
Check out our blog and social media for creative ideas and styling tips.
Do you collaborate with artists or designers?
We love collaborations! For partnership inquiries, visit thepatterncollections.com.
How can I stay updated on new releases?
Subscribe to our newsletter or follow us on Instagram, Facebook, and Pinterest for the latest updates.